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- What's For Dinner?
By:-Connie H. Deutsch
Many years ago, I went with a friend to one of my favorite restaurants and discovered that there were two new owners. This popular restaurant had been in business for more than twenty years and I had been bringing people to it for more than ten years. I never had to worry about the quality of the food; it was always excellent. During all those years, it was a favorite of local people as well as tourists who had heard of it and wanted to try it.
- Did You Hear What I Said?
By:-Lynn Murphy
Customer service representatives need to listen to what their customers are telling them and apply critical thinking skills to the situation.
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